Sample - fictional data. Every number on this page is made up.

Missed-Call Report: Sample Plumbing Co.

Sep 28, 2026 to Oct 25, 2026 (28 days) | Open hours used: Mon-Fri 08:00-17:00 (America/Chicago)

Built only from your own call-history export. Caller numbers were used to match callbacks and are not shown.

Four figures: 404 incoming calls | 143 missed (35% of calls in) | 35.8 missed per week (average) | 94 missed outside open hours

What the call log shows:

  • Most missed calls landed on Thursdays, and the busiest hour for missed calls was 5pm.
  • 49 missed calls came in during open hours and 94 came in after hours or on closed days.
  • 74 of the missed calls went to voicemail.
  • Of 135 missed callers (counted once per caller per day), 53 got a call back the same day (39%).

Options worth reviewing:

  • Missed-call text-back: an automatic text to anyone who reaches voicemail, so they can reply instead of calling the next business. Staff still decide who gets booked.
  • After-hours handling: a separate after-hours text, with an emergency number if you offer one.
  • A callback list: every missed call lands on one list with a call-back-by time for the person who owns it.

Next step:

Reply with which of these is worth a closer look, and I'll send a one-page recommendation: the workflow, what stays with your staff, and what we'd need to confirm. No purchase required. After any change goes live, we run this same report again on a new export, so you can compare before and after with your own numbers.

How we counted:

incoming calls marked missed, no answer, abandoned, busy or voicemail, or with zero duration. Times are as exported.

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